# How to Do a Prepaid Card Inquiry in UAE

**Published:** 2024-06-20T07:02:24.019Z
**Updated:** 2026-07-30T16:30:41.015Z
**Author:** Tanvi Pathak
**Original Url:** https://www.paisabazaar.ae/credit-cards/articles/prepaid-card-inquiry/

You can make a prepaid card enquiry in 5 ways: mobile banking app, online banking portal, SMS banking, phone banking, or via ATM. While the exact steps may vary by bank, most options are still available with the leading banks. Checkout the bank-wise section below to see the methods available for you. ...read more

## 5 Ways to Do a Prepaid Card Balance Enquiry

You can easily conduct a prepaid card inquiry with most banks and financial institutions, with both online and offline channels to track funds available. The main 5 ways include online banking, mobile banking, SMS banking, ATM balance inquiry, and customer care service.

Check out the table below for the general ways to make a prepaid card balance check in the UAE:

| Methods | PIN Required? | Typical Cost | Best For |
| --- | --- | --- | --- |
| Mobile Banking App | No PIN | Free | Most users who want the fastest way to a regular balance check | Multicurrency cards |
| Online Banking/ Online Portal (like Magnati) | No PIN | Free | Desktop users | Workers without full banking access |
| SMS Banking | No PIN | Free (standard SMS rates may apply) | Workers without smartphones or mobile data |
| ATM Balance Inquiry | PIN Required | Free at own ATM-network | Fees apply at non-network ATMs | Users without internet access | Reliable when apps don’t work |
| Phone Banking | No PIN | Free | Users who prefer on-call interaction | Most banks offer a 24/7 IVR option |

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## 

Let’s discuss these ways in more detail below:

### Mobile Banking App

*   Download the bank’s mobile banking app
*   Log in to the app using the registered mobile number and follow the instructions thereon

This way, you can get real-time updates at your fingertips. 

### Online Banking

*   Log into the bank’s official website 
*   Go to the cards section
*   View balance 

Note that the method varies by bank. 

### SMS Alert

Each bank has a specific code for SMS banking. Many cards, like Emirates NBD GlobalCash Card, allow users with a prepaid card to text a code from their registered mobile number to the bank’s designated number. 

### ATM Balance Inquiry

This is an offline way to do a prepaid card enquiry. Insert the card into the ATM, enter PIN, and select the balance enquiry option. Follow the instructions thereon. 

You can also check your balance by visiting the ATM at the nearest bank branch from which your card is issued. 

### Customer Care Helpline Number

For a prepaid card balance enquiry, you can also call the bank’s designated customer care helpline. Note that this is another offline method that can be useful if you don't have internet access.

## Step-by-Step Prepaid Cards Inquiry for Different Banks

Find below the steps to make a check for each major prepaid card issuer in the UAE:

### FAB Ratibi Prepaid Card Balance Enquiry

You can make a quick FAB Ratibi prepaid card balance check online and via customer care service. 

#### **Magnati Portal**

You can check your FAB prepaid card balance on FAB’s PPC inquiry website, Magnati. Here’s how to do it:

*   Visit the FAB Ratibi Prepaid Card page
*   If you are an existing Ratibi cardholder, you can check your balance by clicking on “Ratibi Prepaid Card Balance Inquiry”
*   You will be directed to the Magnati portal
*   Fill in the specified sections
*   Select the ‘Go’ option
*   Follow the instructions thereon

This way, you will be able to see your FAB prepaid card balance online.

#### **Customer Care Service**

Here are the customer care numbers for a prepaid card balance inquiry:

*   Within the UAE: 600 52 2298
*   Outside the UAE: +971 2 499 6279

### Emirates NBD GlobalCash Balance Inquiry

You can check the Emirates NBD GlobalCash Card’s transaction history in any particular currency. Here are the options for the same: 

#### Online Banking

*   Log into online banking
*   On the home page, click on the Cards tab and select your GlobalCash Card
*   Under the card’s image, select your purse and then the currency
*   Check the transactions of the selected currency

#### Mobile Banking

*   Log into mobile banking
*   On the home screen, select your GlobalCash Card
*   Under your card’s image, select your wallet and then the currency 
*   See the transactions of the selected currency 

### Al Ansari Exchange Visa Platinum TravelCard

You can check the balance for your Al Ansari Exchange Visa Platinum TravelCard through the Al Ansari Exchange app. You can manage your cards on the app, load funds, control spending, and more. 

### NBQ Multicurrency Prepaid Card

You can make an NBQ Multicurrency prepaid balance check via online banking, mobile banking app, and more. 

#### Online Banking

Log into your online banking account. Follow the instructions and check your prepaid card. 

#### Mobile Banking

Download the NBQ Mobile Banking app on your Android or iOS smartphone. Log into your online banking user ID and password. Follow the relevant steps to view your prepaid card balance, transaction history, and more. 

#### Phone Banking

You do quick balance inquiries for your NBQ Multicurrency Prepaid Card via phone banking. This mode uses an interactive voice response system. Select the relevant service as per the voice assistant’s instructions. 

Phone Banking No. - +971 600 56 56 56

  

## Can You Check Prepaid Card Balance Without a PIN in the UAE?

Yes, you can check your prepaid card balance without a PIN. Mobile banking apps and online banking websites don’t ask for a PIN to show your PPC balance. All you need to provide are your login credentials and your registered mobile number. 

You need a PIN only when checking your balance at an ATM.

### Frequently Asked Questions

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### Is there a fee for a prepaid card enquiry at an ATM in the UAE?

Most banks allow you to make a free prepaid card balance inquiry, given that you check the card at the bank’s own ATM network. The banks may charge a small fee if your check is from a non-network ATM, depending on their terms and conditions.

### Why is my prepaid card balance not updating after a transaction?

Your card may not update immediately if the merchant used an offline payment terminal, if the transaction is in pending authorisation, or if your mobile app is caching an older balance figure. Do manual refreshes in the app to refresh the balance on the screen. If the balance remains incorrect even after 24 hours, contact the card issuer directly.

### Can I check my prepaid card balance on a virtual card in UAE?

Yes, you can check your balance on a virtual card via the issuing bank’s mobile app or online portal using the virtual card number.

### How do I check my FAB Ratibi salary card balance without internet banking?

Since you do not have internet banking, you can go to the Magnati PPC portal to check the credit card balance. All you need to provide is your card ID and the last 4 digits of your card number.

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