Various Methods of Contacting Emirates ID Contact Centers in the UAE

You can visit any ICP Customer Happiness Centre across Dubai, Abu Dhabi, Ajman, and other emirates for in-person support. For convenience, the ICP also offers multiple online services that allow you to resolve most Emirates ID queries remotely.

Online Ways of Contacting Emirates ID Call Centers in the UAE

The Federal Authority for Identity, Citizenship, Customs, and Port Security (ICP) manages Emirates ID services. The online ways include

Ask Hamad (Live Chat Support)

Ask Hamad is ICP’s live chat service that provides instant help for Emirates ID queries. It’s easy to access through the ICP website and allows you to chat with an agent in real time.

Email

Sending an email is one of the most official ways to reach out to the ICP and Emirates ID contact centers. You can contact ICP directly at contactus@icp.gov.ae.

Contacting Emirates ID Contact Centre

The Emirates ID Call Center provides quick assistance for all ID-related issues. You can contact them at 600522222 within the UAE or +971600522222 from abroad.

Social Media (Facebook, Instagram, X)

ICP is active on major social media platforms, making it easy to send quick inquiries through direct messages.

Through the Mobile Application

The ICP mobile app provides services such as Emirates ID renewal, replacement, and status tracking. It is available on both Android and iOS. Here’s how to download:

Step 1: Go to the official ICP website
Step 2: Go to the ‘Contact Us’ page
Step 3: Scroll down and click on the ‘Mobile application’ button
Step 4: You will be redirected to the App Store, where you can download the ICP mobile app

ICA Customer Happiness Centre

These centres offer in-person support across all major emirates, including Abu Dhabi, Dubai, Sharjah, and the Emirates ID Center Ajman. You can visit for reporting lost IDs, submitting applications, or handling renewals. You can find a detailed list of ICA customer happiness centres across the UAE.

Contacting the ICA Director-General

To contact the ICA Director-General, visit the official ICP website, where you will find the form to contact the Director-General. You can fill up the form with your personal information and your message containing your complaint or suggestion, and submit the form to get a response within 2 working days.

How to Report an Event to the Emirates ID Call Center?

If your Emirates ID is lost, stolen, or damaged, you must immediately report it to the Federal Authority for Identity, Citizenship, Customs, and Ports Security (ICP) and request a replacement.

To report the incident, visit the nearest ICP Customer Happiness Centre to deactivate the lost/stolen card or report damage. You may request confirmation of your ID number or a copy of the lost ID. Bring the required identification documents:

UAE Nationals: Original passport and family book
GCC Nationals: Document proving UAE residency
Expatriates: Original passport with a valid residency permit
Children under 15: Birth certificate + passport-size photo (white background)

If the card is damaged, bring the original card with you.

Conclusion

A stolen, missing, or damaged Emirates ID can be a matter of great anxiety for most. This is why the ICP has set up numerous ways for you to get in touch with them and report such issues.

Even for last-minute renewals, the online and in-person assistance centres can be of great help. The Emirates ID is a crucial identification document for UAE residents and citizens, and that’s why the government has set up convenient support forums to help its citizens.

How to Contact Emirates ID Center in UAE ?