Sharjah Islamic Bank Credit Card Customer Care

Branch-Wise Sharjah Islamic Customer Care Contact Numbers & Addresses

Below are the branch-wise Sharjah Islamic Bank customer care details for credit card issues in each emirate. Each sub-section begins with a stand-first.

1. Dubai

All Dubai branches provide credit-card support. Customers can contact SIB customer care for assistance.

2. Abu Dhabi

Here are the branch-wise Sharjah Islamic Bank customer care contact details in Abu Dhabi for credit card-related support.

3. Sharjah

Here are the branch-wise SIB customer care contact details in Sharjah for credit-card support.

4. Ras Al Khaimah

Branch-wise contact for credit card support in Ras Al Khaimah is given below.

5. Al Ain

Branch-wise credit-card support contact in Al Ain is mentioned below.

6. Fujairah

Branch-wise support for credit cards in Fujairah is.

Ways to Contact SIB Customer Care

The bank makes available its Sharjah Islamic customer care service, which is constantly open, to all users of credit cards through the enumerated ways:

1. 24x7 phone helpline and that too within the UAE: 065 999 999 (or formatted +971 65 999 9999) in line with the bank’s “Contact Us” page.
2. International helpline for outside UAE calls: +971 659 999 99 (or +971 65 999 9999) as per the same source.
3. Official email for card-related questions: sibonline@sib.ae.
4. Grievance redressal: complaints can be submitted through the bank’s website www.sib.ae/complaints or by phone via the 24x7 helpline. Acknowledgement is sent in 2 working days; the usual resolution is in 7 working days.
5. Nodal Office / Correspondence address: Market Conduct & Consumer Protection, Sharjah Islamic Bank Tower, Al Khan, Sharjah – P.O. Box 4, UAE.

How to Write to Sharjah Islamic Bank Customer Care?

For the purpose of resolving a credit-card problem in writing (email or letter), do comply with the instructions below:

1. Address the letter/email to: The Manager – Credit Card Services, Sharjah Islamic Bank, [Branch or Head Office Address or P.O. Box as above].
2. Provide full cardholder name, credit-card number (masked, e.g., ****-1234), branch where the account is held, and nature of the issue (e.g., lost card, disputed transaction, replacement request).
3. Also, be precise about the action they want the bank to take (e.g., “request new card”, “dispute charged amount”, “reset PIN”, etc.).
4. For the bank to get back, provide a telephone number and email address.
5. Any supporting documents (copy of Emirates ID, scanned card copy, transaction summary where relevant) should be attached.
6. If sending physical mail, post to: Sharjah Islamic Bank Tower, Al Khan, Sharjah – P.O. Box 4, UAE.
7. If sending an email, use a registered email address and send to sibonline@sib.ae. Always keep a copy of the sent communication for your own records.

Conclusion

Using Sharjah Islamic Bank customer care ensures quick resolution for lost cards, disputes, or account updates. Always retain reference numbers and acknowledgements for future documentation.

FAQs