How to Block & Unblock HSBC Credit Cards In UAE

How to Block HSBC Credit Card? 

You can find multiple ways to block HSBC cards. Depending on the circumstances, such as card misplacement, loss, theft, and so on, you can use your preferred method.

Let’s understand each method in more detail —

HSBC UAE App 

You can temporarily block your HSBC CC with the mobile app. Follow these steps —

• Log in to the HSBC UAE mobile banking app
• Go to the ‘accounts’ section and select your credit card
• Tap manage cards, then choose the specific card 
• Use the switch for ‘Temporarily block this card’
• Review the important information and confirm by tapping OK

✍️ Note: When you temporarily block your card, POS, online, wallet, and ATM transactions may be declined. However, refunds, reversals, and payments to your card may still be processed.

Via Phone Banking 

You can also use phone banking to inform the bank about the loss or theft of cards. Here are the relevant contact numbers — 

Visiting the HSBC Branch

To permanently block your card, you need to visit a branch —

• Visit your nearest HSBC UAE branch
• Provide the details of your lost or stolen card 
• The representative will assist you and guide you further to block the card 

✍️ Note: If you suspect unauthorised transactions, block your card through the app first to prevent misuse. Later, you can follow up with phone banking or a branch visit to block the card permanently.

How to Unblock HSBC Credit Cards? 

You can unblock HSBC credit card if it’s temporarily blocked through the app. However, if the card is permanently blocked, you will need to request a replacement instead.

Via HSBC UAE Mobile App 

• Log into the HSBC UAE mobile banking app
• Go to the ‘Accounts’ section and select your blocked card
• Tap ‘Manage cards’ and select the card you wish to unblock
• Use the toggle button next to the ‘Temporarily block this card’ option to unblock
• Follow the further instructions given on the screen

Tips to Safeguard Your HSBC Credit Card from Fraudulent Activities

Knowing how to block and unblock your HSBC card in the UAE is important. However, it’s even better to ensure the situation never comes to that. Here are some effective tips to keep your card secure —

• Activate SMS and email notifications for every transaction to monitor card activity in real time.
• Regularly check your account activity. Immediately use the HSBC mobile app to temporarily block your card if you suspect any suspicious activity.
• Keep your card number, internet banking password, and other confidential details secure.
• If your card is misplaced, block it instantly via the app and contact the bank to prevent misuse.
• Review monthly statements to spot and report any unauthorised transactions promptly.
• Set a monthly spending limit on your HSBC card. This can minimise potential losses in case of unauthorised transactions.

Frequently Asked Questions