How to Do a Prepaid Card Inquiry in UAE

You can make a prepaid card enquiry in 5 ways: mobile banking app, online banking portal, SMS banking, phone banking, or via ATM. While the exact steps may vary by bank, most options are still available with the leading banks. Checkout the bank-wise section below to see the methods available for you. ...read more

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Written ByTanvi PathakTeam Lead Writer (Expertise - Banking )

Reviewed ByBrijesh KumarChief Business Officer, Paisabazaar.ae

Last updated on 05 May 2026Editorial Standards

5 Ways to Do a Prepaid Card Balance Enquiry

You can easily conduct a prepaid card inquiry with most banks and financial institutions, with both online and offline channels to track funds available. The main 5 ways include online banking, mobile banking, SMS banking, ATM balance inquiry, and customer care service.

Check out the table below for the general ways to make a prepaid card balance check in the UAE:

Methods	PIN Required?	Typical Cost	Best For
Mobile Banking App	No PIN	Free	Most users who want the fastest way to a regular balance check \| Multicurrency cards
Online Banking/ Online Portal (like Magnati)	No PIN	Free	Desktop users \| Workers without full banking access
SMS Banking	No PIN	Free (standard SMS rates may apply)	Workers without smartphones or mobile data
ATM Balance Inquiry	PIN Required	Free at own ATM-network \| Fees apply at non-network ATMs	Users without internet access \| Reliable when apps don’t work
Phone Banking	No PIN	Free	Users who prefer on-call interaction \| Most banks offer a 24/7 IVR option

Let’s discuss these ways in more detail below:

Mobile Banking App

Download the bank’s mobile banking app
Log in to the app using the registered mobile number and follow the instructions thereon

This way, you can get real-time updates at your fingertips.

Online Banking

Log into the bank’s official website
Go to the cards section
View balance

Note that the method varies by bank.

SMS Alert

Each bank has a specific code for SMS banking. Many cards, like Emirates NBD GlobalCash Card, allow users with a prepaid card to text a code from their registered mobile number to the bank’s designated number.

ATM Balance Inquiry

This is an offline way to do a prepaid card enquiry. Insert the card into the ATM, enter PIN, and select the balance enquiry option. Follow the instructions thereon.

You can also check your balance by visiting the ATM at the nearest bank branch from which your card is issued.

Customer Care Helpline Number

For a prepaid card balance enquiry, you can also call the bank’s designated customer care helpline. Note that this is another offline method that can be useful if you don't have internet access.

Step-by-Step Prepaid Cards Inquiry for Different Banks

Find below the steps to make a check for each major prepaid card issuer in the UAE:

FAB Ratibi Prepaid Card Balance Enquiry

You can make a quick FAB Ratibi prepaid card balance check online and via customer care service.

Magnati Portal

You can check your FAB prepaid card balance on FAB’s PPC inquiry website, Magnati. Here’s how to do it:

Visit the FAB Ratibi Prepaid Card page
If you are an existing Ratibi cardholder, you can check your balance by clicking on “Ratibi Prepaid Card Balance Inquiry”
You will be directed to the Magnati portal
Fill in the specified sections
Select the ‘Go’ option
Follow the instructions thereon

This way, you will be able to see your FAB prepaid card balance online.

Customer Care Service

Here are the customer care numbers for a prepaid card balance inquiry:

Within the UAE: 600 52 2298
Outside the UAE: +971 2 499 6279

Emirates NBD GlobalCash Balance Inquiry

You can check the Emirates NBD GlobalCash Card’s transaction history in any particular currency. Here are the options for the same:

Online Banking

Log into online banking
On the home page, click on the Cards tab and select your GlobalCash Card
Under the card’s image, select your purse and then the currency
Check the transactions of the selected currency

Mobile Banking

Log into mobile banking
On the home screen, select your GlobalCash Card
Under your card’s image, select your wallet and then the currency
See the transactions of the selected currency

Al Ansari Exchange Visa Platinum TravelCard

You can check the balance for your Al Ansari Exchange Visa Platinum TravelCard through the Al Ansari Exchange app. You can manage your cards on the app, load funds, control spending, and more.

NBQ Multicurrency Prepaid Card

You can make an NBQ Multicurrency prepaid balance check via online banking, mobile banking app, and more.

Online Banking

Log into your online banking account. Follow the instructions and check your prepaid card.

Mobile Banking

Download the NBQ Mobile Banking app on your Android or iOS smartphone. Log into your online banking user ID and password. Follow the relevant steps to view your prepaid card balance, transaction history, and more.

Phone Banking

You do quick balance inquiries for your NBQ Multicurrency Prepaid Card via phone banking. This mode uses an interactive voice response system. Select the relevant service as per the voice assistant’s instructions.

Phone Banking No. - +971 600 56 56 56

Can You Check Prepaid Card Balance Without a PIN in the UAE?

Yes, you can check your prepaid card balance without a PIN. Mobile banking apps and online banking websites don’t ask for a PIN to show your PPC balance. All you need to provide are your login credentials and your registered mobile number.

You need a PIN only when checking your balance at an ATM.

Frequently Asked Questions

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Most banks allow you to make a free prepaid card balance inquiry, given that you check the card at the bank’s own ATM network. The banks may charge a small fee if your check is from a non-network ATM, depending on their terms and conditions.

Your card may not update immediately if the merchant used an offline payment terminal, if the transaction is in pending authorisation, or if your mobile app is caching an older balance figure. Do manual refreshes in the app to refresh the balance on the screen. If the balance remains incorrect even after 24 hours, contact the card issuer directly.

Yes, you can check your balance on a virtual card via the issuing bank’s mobile app or online portal using the virtual card number.

Since you do not have internet banking, you can go to the Magnati PPC portal to check the credit card balance. All you need to provide is your card ID and the last 4 digits of your card number.

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