Emirates NBD Credit Card Customer Care Number

Emirates NBD Credit Card Customer Care and Service Details

Emirates NBD operates through a centralised customer support framework. It handles all queries for credit cards in UAE from all sites. Branches provide in-person assistance, while card-specific actions are routed via phone or digital banking platforms.

NBD Credit Card Customer Care Numbers Across Branches

While the Emirates NBD credit card customer care number remains the same, you can quickly find the nearest branch. Check out the table below for the major branches across the UAE.

Basic Enquiries for Emirates NBD Credit Card Customer Care

You can connect with Emirates NBD customer support and access the following services — 

1. Billing and Statement Inquiries: Monthly statement clarifications and transaction details are accessible via customer care or online banking.
2. Lost or Stolen Credit Cards: You can immediately block cards through phone banking available 24/7. This can stop any unauthorised use.
3. Transaction Disputes: You can raise disputes about wrong or unauthorised transactions through the established dispute channels.
4. Enquire About Account: If you’re interested in any specific products or services, you can get more details through customer care.

Official Emirates NBD Credit Card Customer Care Number 

Emirates NBD handles all its customer service requests regarding retail banking and cards through the following numbers.

1. UAE's main customer service number: 600 54 0000
2. International customer service number: +971 600 54 0000
3. Business Banking Support

• 600 54 0009 (UAE) / +971 600 54 0009 
• This department is the official support for businesses, which is different from the retail card support.

Emirates NBD Credit Card Customer Care Fax & Document Submission

You can find the fax number 971-4222-1839, but it’s usually for general administrative purposes only. For blocking cards, reporting fraud, or any other urgent requirements, it’s better to use phone or digital channels.

NBD Credit Card Customer Care Email & Online Support

You can also contact NBD credit card customer service through email for general enquiries and non-urgent communication.

1. General Service Email — customersupport@emiratesnbd.com
2. Online Support Form: You can also access the enquiry form through the official Emirates NBD support page. 

Online Portals for Emirates NBD Credit Card Customer Care in UAE

Emirates NBD also provides multiple official digital platforms for secure card management and customer support.

1. Internet Banking: You can log into your account to 
   • Submit service requests
   • View statements
   • Track disputes
   • Update contact details 
2. ENBD X Mobile App: As an Emirates NBD credit card user, you can also monitor transactions in real time, block or unblock cards, raise service requests, and track complaint status. Simply download the official mobile application and login.
3. WhatsApp Banking: You can also access select banking services through the official WhatsApp banking channel.
4. Live Chat Support: You can also access chat-based assistance through Emirates NBD’s digital platforms for guided support and issue escalation.

How to Write to Emirates NBD Credit Card Customer Care? 

For formal written communication addressed to the bank’s registered head office, you can use the following details — 

Mailing Address
Emirates NBD Bank
P.O. Box 777, Deira
Dubai, UAE

For written correspondence, include reference numbers from prior customer care interactions. This can help in accurate case tracking.

Wrapping Up

NBD credit card customer care offers quick and trusted support. Through mobile and phone banking, online platforms, and more, you can easily access help.  

Just make sure to use only the authorised sources!

FAQs